Marites Club Support
We answer within one business day. Write to support@maritesclub.com or use Help → Report a bug inside the app (it attaches the app version for us). Operator: Aleksei Timofeev, Philippines.
Sign-in and account
Cannot sign in with Google or Apple? Update the app from the store, check the date and time on the phone and try again; if it still fails, email us the phone model and what the screen shows.
Forgot which account you used? Sign in with the same Google or Apple account as before: your nickname, friends, messages and coins are attached to it.
Delete your account: Profile → Settings & privacy → Delete account, or use the deletion page without the app.
Coins and purchases
Coin packs are sold through the App Store and Google Play; the store charges you and the app adds the coins. If you paid and the coins did not appear, open Coins again - an unfinished purchase is completed automatically - or tap Retry. If they are still missing after an hour, email us the date of the purchase (never send card details). Refunds are handled by Apple or Google under their rules; refunded coins are removed. Coins have no cash value and cannot be transferred.
Safety
Long-press a message or open a profile menu to Report or Block. Reports are reviewed within 24 hours. Suspect that a member is under 18? Use the "Report an underage account" button on their profile or email us. See the Community Guidelines and child-safety standards.
Messages and places
A place has no chat: outside the Philippines every country has one chat; in the Philippines regions and cities have their own. Translation: Settings → Message translation; language models download on first use and text is translated on the phone; public chat messages in a language the phone does not support, such as Cebuano, are translated by Google Cloud Translation.